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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@citymall.com and send your item to: P.O. Box 242, La Verne, CA 91750-0242.

There are no shipping charges for exchanges shipped within the Contiguous United States. To exchange an item, complete a Returns & Exchanges form and include it with your item in a secure package, removing or covering any old labels. Please allow up to 14 days for us to receive and process your exchange order. A Returns & Exchanges form is included with every package and can be found on the back of the packing slip. If you do not have the form, contact CityMal Customer Service at cs@citymall.com

Please note the following exceptions:

  • Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account.

Promotional discounts are not applicable on exchange orders.